All The Fan-Brand’s products are printed and assembled on-demand. Please allow up to three (3) standard business days for production and order processing. Five (5) to Seven (7) days are required for pool table lights. This does NOT include shipping time. Thank you for your understanding.
The Fan-Brand ships though out the United States and Canada. Unfortunately, we do not have the ability to provide products internationally.
All products typically ship within 72 hours after your order is placed. Standard shipping means your product should be delivered 7-10 business days after your order date.
Expedited shipping means your products should be delivered 4-5 business days after your order date. Currently, we are unable to provide Express shipping.
Shipping to Alaska or Hawaii is approximately 10-12 days after your order date.
Shipping to APO / FPO pricing will vary depending on the item. Please contact us directly at customerservice@thefan-brand.com to place your order instead of ordering directly on the website.
Our shipping carriers are UPS or FedEx. Please understand that our shipping times are only estimates and that delays may occur due to unforeseen issues with our carriers.
The Fan-Brand offers free returns or exchanges for any product within 30 days of receiving your order. You can return your product for store credit, a different product, or a full refund to your original payment method.
Unfortunately, returns for orders purchased outside of TheFan-Brand.com will not be accepted. Please return your items to the store / retailer where the original purchase was made.
All signs manufactured by The Fan-Brand, are guaranteed to be free from manufacturing defects for a period of one (1) year from date of manufacture, unless otherwise specified. Breakage of lamps and other materials are not covered by this warranty.
The Fan-Brand’s obligation hereunder is limited to the replacement of parts only. If a particular product is found to be inoperative or defective, permission and instructions as to where it should sent MUST be obtained from the Customer Service Department. Only then should it be returned to our location as the information directs.
The customer is responsible for immediately opening carton and inspecting for concealed damage and notifying the carrier within 15 days of receipt of product for any damage noticed upon arrival (including lamps). The Fan-Brand will warrantee shipping damage not covered by the carrier, but only if the carrier was notified within the 15-day period. Products must be returned prepaid.
This guarantee is void in case of negligent use or misuse, repair, alteration or disassembly by unauthorized personnel or operation by improper voltage or use contrary to instructions.
This warranty does not cover loss or damage due to accidents involving the product, acts of criminal aggression, other property disasters or acts of God. Except for those warranties specifically and expressly set forth above, seller disclaims any and all warranties expressed, implied or statutory, including but not limited to all warranties of merchantability and fitness for a particular purpose not limited to all warranties of merchantability and fitness for a particular purpose.
All products from The Fan-Brand are intended for INDOOR USE only. Hang your light or wall sign from a surface that will adequately support their weight. Place away from direct sunlight and any heat source.
Detailed product and installation sheets can be found in our FAQs.
To clean your product, wipe with a soft cloth to remove dust. A mild solution of liquid detergent may be used to remove stubborn stains. Avoid excessive rubbing. Do not use abrasives or strong chemicals. Dry with a soft, clean cloth.
cHECK OUT THESE PRODUCTS
Made On Demand and in the USA
At The Fan-Brand, we make every product, at the time you order it, in our factory in Fairview, PA. Please allow 2-3 days for production.
We're stocked up, staffed up, and ready to help you surprise that fan in your life with some great products!
Plan Ahead for Shipping!
Sadly, we can't control what happens after your product leaves our factory.
Given the issues we are seeing with shipping, when planning your purchase, we suggest planning for a minimum of 10-12 days for delivery.
Still Worried? Gift Card It!
Still not comfortable that you'll get your product in time for the holidays? We are happy to introduce our new gift card program.
Available from $25 - $250, our electronic cards are sent immediately!
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